Delivery Policy
1. RETURNS
IF YOU ARE NOT ENTIRELY SATISFIED WITH YOUR PURCHASE THEN YOU CAN RETURN THE PURCHASE IN ITS ORIGINAL CONDITION (FIT FOR RE-SALE) WITH TAGS AND PACKAGING WITHIN 14 DAYS OF PURCHASE DATE OR 7 DAYS AFTER RECEIVING THE ORDER.
We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy.
In all cases, items that are being returned must be in their original condition. All goods will be inspected on return. Any items received in an unsuitable condition will be sent back to you.
Sale items, however, are non-refundable.
When making a Return you must ensure to include your original invoice when returning your order. Failure to do so may cause delays in processing your return.
If you wish to return your item we advise you do so via recorded delivery. This will ensure that your order reaches us safely and if it does get lost it can be traced and we can process your refund/exchange.
However if you do choose to use a standard service which may mean your order cannot be tracked we cannot be held responsible for your lost/damaged order therefore we will be unable to process your claim.
2. CANCELLATION OF THE CONTRACT
According to UK distance selling regulations if you contracting as a consumer, you may cancel your Contract with us at any time within 7 working days, beginning on the day after you receive the Product(s) which are the subject of the Contract ("Cooling-Off Period").
In order to cancel your Contract, you must notify us in writing at one of the addresses below within 7 day Cooling-Off Period and then return the Product(s) to us.
Notification of return of your products via our Online Returns procedure doesn’t constitute notification of cancellation of your order for the purposes of your statutory rights to cancel the Contract.
Please note that in order to cancel your Contract, you must return all the Products that were covered by the order. You must take reasonable care of the Products that you wish to cancel and not use or wear them.
3. EXCHANGES
Unfortunately we are not able to process exchanges at this moment in time. Please return your item to us following the process above and we will process a refund for you
4. REFUNDS
Unfortunately we are unable to refund the delivery charge of your order. However, if your item is damaged or faulty, and it is the only item on your order, we will refund your postage costs. If you have kept any items on your order, we will not be able to refund your postage.
We are unable to refund items returned to us which have exceeded 14 days, have been returned in an non resale condition, or a sale item. There may be an additional charge to send these item(s) back to you.
For all goods which are returned excluding those which are damaged, faulty or wrongly dispatched, we will be administering a £2 per item re-stocking fee. This applies to only those items returned to us for any reason. This does not apply to those who cancel their contract during the 7 day cooling off period.
If you cancel the contract under the DSR 7 day Cooling Off period, we will refund the amount due to you as soon as possible and, in any case; within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the product in full, including a refund of the delivery charges for sending the item to you.
Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you. Any products returns outside of the 7 day Cooling off Period and that are not faulty will not be eligible for a refund of the delivery charge.
In the event that we do not receive the returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
4. CANCELLATION POLICY
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.